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Support

Stuck somewhere? Have a look below, and if that doesn't help, just write.

Write to us

A bug, an idea or just hello: we read them all. We usually reply within 1-2 business days.

destek@hatdustu.app

Include your username, device and game version and we can fix things faster. We will never ask for your password, so please don't send it.

I can't sign in

  • You can use your username or your email. Check upper and lower case.
  • If you used Sign in with Apple on iPhone, use the same button again; that account has no separate password.
  • After too many wrong attempts, sign-in locks for a few minutes. Wait a bit and try again.
  • Check your internet connection. Solo play doesn't need an account.

I forgot my password

  1. On the sign-in screen tap Forgot password?
  2. Enter the email on your account. A 6-digit code arrives in your inbox (check spam if you can't see it).
  3. Enter the code and a new password. Other devices are signed out for safety.

If you can't reach that email either, write to destek@hatdustu.app with your username.

My purchase isn't showing

  1. Make sure you're signed in to the same Beach Simulator account you bought with.
  2. In the game open the Store and tap Restore purchases.
  3. Still missing? Email us the order number from your store receipt (iOS: the email from Apple; Android: Google Play › Payments & subscriptions › Budget & history).

Cancelling Beach Club

Your subscription belongs to your store account, so cancelling and refunds go through the store. Deleting your game account does not cancel it.

iPhone / iPad

  1. Open Settings and tap your name at the top.
  2. Tap Subscriptions.
  3. Beach Simulator › Cancel Subscription.

Android

  1. Open Google Play and tap your profile picture.
  2. Payments & subscriptions › Subscriptions.
  3. Beach Simulator › Cancel subscription.

Cancel at least 24 hours before the period ends and you won't be charged again; membership lasts until the end of the period. For refunds: reportaproblem.apple.com · Google Play refunds.

Voice chat isn't working

  • The game asks for the microphone only when you first turn voice chat on. If you said no: on iOS go to Settings › Beach Simulator › Microphone, on Android Settings › Apps › Beach Simulator › Permissions › Microphone.
  • Check the mic button in the game is on and your phone isn't on silent. Headphones help a lot.
  • Someone being rude? The room host can remove them, and you can report them to us with their username.

My progress is gone

  • Your solo save lives on your phone. Deleting the app deletes it too.
  • If you were signed in, sign in again with the same account: your pearls, items, subscription and cloud backup come back.
  • Shared bars you run with friends are stored on our server and come back when you sign in with the same account.

I want to delete my account

In the game: Profile › Delete Account. Details, and help if you can't get into the game: Account deletion.

Game version

Current version: 1.0. To check yours: on iOS, the Beach Simulator page in the App Store; on Android, Google Play › Beach Simulator › About this app. Updating fixes most problems.